Efficient processing of guest data

About the client

In 2021, Joleen and Harmen took over the management of recreation park 't Torentje in Burgh-Haamstede, a quiet and green recreation park where 130 visitors can enjoy their own place in peace. 

Quest for overview and time savings

They soon discovered that processing guest information took a considerable amount of time. This was mainly because guests often had requests for additional nights' accommodation, adjustments to their bookings, changes in personal information, tourist tax calculations, or gate license plates.

This resulted in the search for a solution that would give Joleen and Harmen overview and save time.

From bottleneck to solution

We identified where Harmen and Joleen were experiencing what bottlenecks. We did this by observing how they were currently processing data.

Based on our observations, we incrementally developed a guest platform and first rolled it out among a select group of guests to test the functionality. After incorporating their feedback, we made the full solution available to all other guests.

What exactly did we develop?

A comprehensive online environment has been developed in which guests, Harmen and Joleen can view and change their relevant data. Among other things, the following modules have been developed:

Turret Recreation Custom Software - Change main tenant data

Manage personal data

The main tenant can view and modify their personal information. It is also possible to add three cars including license plates so that they can be linked to the barrier.

Turret Recreation Custom Software - Add Overnight

Add overnight stays

The guest can add an overnight stay. Tourist tax is charged, a notification is sent to the administrators and the license plate number is noted.

Turret Recreation Custom Software - View Documents

Consult Essential Information

Guest can view and download prepared documents for the new season.

Turret Recreation Custom Software - Guest Overview

Overview guests

The administrator has a complete overview of active guests in the park and can easily add a new guest.

Turret Recreation Custom Software - Comprehensive guest file

View guest file

In the guest's file, the administrator can view and modify all relevant information about personal data, overnight stays, uploaded documents and key holders.

Turret Recreation Custom Software - Automatic tourist tax calculation

Automatic calculation of tourist tax

Administrators have an overall summary that calculates for each guest how much tourist tax they have to pay. In addition, they can print a statement to give to the municipality.

Discuss the possibilities for your business?

Discuss the possibilities for your business?

Danny Lifino

Discuss the possibilities for your business?

Discuss the possibilities for your business?

Rick Liifno