Serverion, founded in 2015, is a Dutch hosting provider focused on modern hosting services. Their direct approach ensures high customer satisfaction and long-term partnerships.
Due to Serverion's growth, we were asked to contribute to the development of a portal for both employees and customers. This portal should serve for processing data, placing orders, managing tickets and achieving significant automation in daily tasks.
Integration had to take place with more than 9 different systems in use at the time, via APIs, including Stripe, DirectAdmin, Virtualizor, and others.
Given the large size of the project, we took an approach focused on intensive communication. We split the project into three parts: data processing, customer interface, and automation.
We first laid a solid foundation for key features and invited customers to test. By actively gathering customer feedback, we were able to easily iterate further and implement multiple functionalities.
Within the dashboard, Serverion customers can see an overview of data, including open tickets, invoices and active services.
The portal allows customers to order services such as dedicated servers, virtual servers and domains. The functionality links orders directly to external systems, after which services are delivered and an invoice is created.
Customers have a clear overview of invoices and outstanding amounts. If an outstanding amount is too high, access to the portal is restricted, preventing them from purchasing new services.
Invoices can be paid through linked payment providers, including Stripe, PayPal and CoinPayments for crypto payments.
An advanced ticketing system has been developed that is integrated with a task management system. This system supports subtask creation, automatic replies, template responses and sends notifications to both employees and customers.
A module to view server information and associated invoices, add tags and manage the server, including start, stop, restart and activate a remote access session.
Customers can top up their account with credit to pay for services.
A crucial functionality that allows customers to manage their own IP addresses and Reverse DNS records. This functionality is integrated with external services such as DirectAdmin, PowerDNS and Netbox.
A module has been developed for adding articles to the knowledge base. In addition, an API has been made available for managing servers and retrieving information about services.
Within the dashboard, Serverion customers can see an overview of data, including open tickets, invoices and active services.
The portal allows customers to order services such as dedicated servers, virtual servers and domains. The functionality links orders directly to external systems, after which services are delivered and an invoice is created.
Customers have a clear overview of invoices and outstanding amounts. If an outstanding amount is too high, access to the portal is restricted, preventing them from purchasing new services.
Invoices can be paid through linked payment providers, including Stripe, PayPal and CoinPayments for crypto payments.
An advanced ticketing system has been developed that is integrated with a task management system. This system supports subtask creation, automatic replies, template responses and sends notifications to both employees and customers.
A module to view server information and associated invoices, add tags and manage the server, including start, stop, restart and activate a remote access session.
Customers can top up their account with credit to pay for services.
A crucial functionality that allows customers to manage their own IP addresses and Reverse DNS records. This functionality is integrated with external services such as DirectAdmin, PowerDNS and Netbox.
A module has been developed for adding articles to the knowledge base. In addition, an API has been made available for managing servers and retrieving information about services.
"In mid-2019, we knocked on Lifino's door for a new program for our company. They developed a system that our team of 30 uses daily to view client data, tax reporting, record hours, and more.
We have been working with Danny and his team for 5 years now. We really appreciate the commitment and good suggestions! The program saves us about 30% in time. We are super satisfied with it!"
CEO, RAAD International
"Lifino listens carefully to your needs to create something that best suits your business.
The aftercare is also excellent; regularly they ask if everything is still working well and to their liking. And the price is fine too!"
Owner, Our Home Island
"The guys at Lifino have been excellent in helping us increase sales of our online shops Healthy Bakers and Happy Bakers.
Clear communication, quick access and effective marketing strategies."
Manager, The Master Bakery