Automation at the heart of business growth

About the client

Serverion, founded in 2015, is a Dutch hosting provider focused on modern hosting services. Their direct approach ensures high customer satisfaction and long-term partnerships.

Serverion

Getting ready for growth

Due to Serverion's growth, we were asked to contribute to the development of a portal for both employees and customers. This portal should serve for processing data, placing orders, managing tickets and achieving significant automation in daily tasks.

Integration had to take place with more than 9 different systems in use at the time, via APIs, including Stripe, DirectAdmin, Virtualizor, and others.

Iterative approach for large-scale projects

Given the large size of the project, we took an approach focused on intensive communication. We split the project into three parts: data processing, customer interface, and automation.

We first laid a solid foundation for key features and invited customers to test. By actively gathering customer feedback, we were able to easily iterate further and implement multiple functionalities.

What did we develop?

We have developed a complete self-service portal for both customers and employees. Below is an overview of the modules we have developed:
Serverion Portal Custom Software - Dashboard

Dashboard

Within the dashboard, Serverion customers can see an overview of data, including open tickets, invoices and active services.

Extensive ordering module

The portal allows customers to order services such as dedicated servers, virtual servers and domains. The functionality links orders directly to external systems, after which services are delivered and an invoice is created.

Serverion Portal Custom Software - Summary of invoices

Summary invoices

Customers have a clear overview of invoices and outstanding amounts. If an outstanding amount is too high, access to the portal is restricted, preventing them from purchasing new services.

Serverion Portal Custom Software - Integration payment providers

Various payment providers

Invoices can be paid through linked payment providers, including Stripe, PayPal and CoinPayments for crypto payments.

Serverion Portal Custom Software - Ticket System

Ticket system

An advanced ticketing system has been developed that is integrated with a task management system. This system supports subtask creation, automatic replies, template responses and sends notifications to both employees and customers.

Serverion Portal Custom Software - Ticket System

Server management

A module to view server information and associated invoices, add tags and manage the server, including start, stop, restart and activate a remote access session.

Serverion Portal Custom Software - Ticket System

Credit system

Customers can top up their account with credit to pay for services.

Serverion Portal Custom Software - IP & RDNS management

RDNS configuration

A crucial functionality that allows customers to manage their own IP addresses and Reverse DNS records. This functionality is integrated with external services such as DirectAdmin, PowerDNS and Netbox.

Serverion Portal Custom Software - IP & RDNS management

Knowledge base & API

A module has been developed for adding articles to the knowledge base. In addition, an API has been made available for managing servers and retrieving information about services.

Discuss the possibilities for your business?

Discuss the possibilities for your business?

Danny Lifino

Discuss the possibilities for your business?

Discuss the possibilities for your business?

Rick Liifno