Many of our friends and acquaintances work in the hospitality industry. As we were having drinks one Friday night, the conversation turned to the subject of reviews. Often guests promise to leave a review, yet they end up not doing so.
Do they forget, find it too much trouble, or just say "yes" to get rid of it? One thing is for sure: it has to be arranged quickly and easily, so that people can still leave a review on the spot. Below we explain how we solved this for them.
If you're not familiar with NFC, don't worry, I'll explain. NFC (Near Field Communication) is a wireless technology that allows information to be exchanged between two devices. Because most smartphones support NFC, users can receive a signal by holding their device close to the NFC chip.
Because the chips are integrated into our signs, guests can receive the signal by tapping their phone against the sign.
On the website, we created links to Google, TripAdvisor, Facebook and more platforms.
This allows guests to quickly choose the platform and easily leave a review within two clicks without unnecessary steps.
This system encourages guests to leave reviews on the spot ánd so they can't forget it when they get home.
To determine how many reviews the business owner receives, he or she can use an app. In this app, he can see what reviews are coming in, the nature of these reviews (positive/negative) and can use artificial intelligence (AI) to respond automatically.
For the business owner, this provides insight into his guests' experiences. If a service or service goes less well and someone writes a review about it, he can respond directly through the app and possibly offer a solution. In this way, image damage can be prevented.
The NFC signs and review system are being received very positively. Business owners see an increase in the number of reviews and find it easy to respond through the app. They also say they are getting more insight into their customers' or guests' experiences.
The importance of reviews is enormous. That's why we are happy to provide value in this way.
"Google Reviews are hugely important to us and Danny and Rick did a great job helping us by linking our reservation system. As a result, our guests automatically receive a text or email to leave a review after their dinner.
They also installed special signs in the store that guests can tap with their phones to post a review. Super convenient!!!"
Manager, Restaurant Zeebinkie
"In mid-2019, we knocked on Lifino's door for a new program for our company. They developed a system that our team of 30 uses daily to view client data, tax reporting, record hours, and more.
We have been working with Danny and his team for 5 years now. We really appreciate the commitment and good suggestions! The program saves us about 30% in time. We are super satisfied with it!"
CEO, RAAD International
"Lifino listens carefully to your needs to create something that best suits your business.
The aftercare is also excellent; regularly they ask if everything is still working well and to their liking. And the price is fine too!"
Owner, Our Home Island
"The guys at Lifino have been excellent in helping us increase sales of our online shops Healthy Bakers and Happy Bakers.
Clear communication, quick access and effective marketing strategies."
Manager, The Master Bakery
